Terms & Conditions, Privacy Policy and Confidentiality

1. Privacy Policy

Laser Me Out is committed to a robust, transparent policy governing how data is collected, stored, and shared. This document will outline what information we collect, why we collect it, and who we share it with. We also outline how you may request access to your data and how you can update or delete your data (“Privacy Policy”). We have kept this Privacy Policy simple by avoiding long, confusing legalese in favour of a simple, straightforward overview of how we ensure and respect your privacy. If anything is not clear, or you’d like to talk through any part of this Privacy Policy, please contact us at hello@lasermeout.com

 

1. Who’s Involved?

When it comes to collecting data about customers on this website or app (together, the “Site”) there are three parties to mention:

• Laser me out, part of theThe luxury aesthetics group Ltd and its worldwide subsidiaries, franchises and affiliates, together known as “Laser Me Out”, “we”, “us” or “our”. Laser Me out owns the Site and it provides the Laser Me Out services (the “Services”).
• Laser me outs’s Customer (“Customer”, “you”, “your”). That’s you, the person who uses the Services.
• Phorest Inc (“Phorest”). TeamUp are the people that manage and run the booking system for Laser Me Out on the Site.

 

1. What types of information do we collect?

Personal data means any information relating to a person who can be identified either directly or indirectly; it may include name, address, email address, phone number, gender, age, credit / debit card number, next of kin / emergency contact details, IP address, location data, purchase and browsing history (“Personal Data”).

We have categorised Personal Data into two sub-categories: Identity Data and Usage Data. Identity Data We use Phorest’s services to provide a booking system on our Site to facilitate the relationship between us and our Customers. Phorest collects Personal Data from our Customers on our behalf. The Personal Data that TeamUp collects will be your name, email address, phone number, gender, date of birth, payment details and sometimes may include other information that we ask them to collect (“Identity Data”). Once Phorest has collected your Identity Data we, together with Phorest, are able to access and use that Identity Data (you can see how and why we use your Identity Data below). Usage Data As part of its business operations, Phorest collects information about how Customers interact with the Site and the Phorest system. This will include your IP address, browser, operating system, referral source, length of visit, and clickstream data

(“Usage Data”). Your Usage Data contains an identifier that allows Laser Me Out to determine which Customer made the request. This Usage Data is used to troubleshoot, analyse, optimise, and improve the Service, and is retained by Phorest indefinitely for compliance and troubleshooting purposes. Laser Me Out  also intermittently checks and analyses Customer activity and Usage Data through the Phorest system. This helps us to better understand our business and improve the Services and the Site. What this all means is that Phorest and Laser Me Out are both data controllers in relation to your Personal Data.

iii. How do we collect personal information?

Identity Data is collected when you provide it directly to Phorest or, if you have asked us to, sometimes we will share your data with Phorest so that you can use our Services (for example if we are setting up your account for you, or when you ring us up and ask to book into a particular appointment rather than using the Site yourself). Usage Data is automatically collected as you interact with the Site. Usage Data is automatically collected by using cookies and other similar technologies. Cookies Like most websites, the Site uses cookies. Cookies are small text files that are saved by your browser when you access the Site. These cookies help us and Phorest to: identify when you’ve logged into the Site, collect Usage Data, prevent against abuse, and generally provide the Site. You may choose to not accept some or all of the cookies through your browser’s preferences, but you may not be able to access some or all of the Site and our Services if you do so. Phorest also uses third party analytics services that use cookies to help analyse usage of the Site (including Google Analytics). These analytics services also collect Usage Data on Phorest and our behalf.

1. How we use personal information

We will only use your Personal Data when the law allows us to. Your consent, as the data subject, to the processing as specified in this Privacy Policy is the primary legal ground for our processing of your Personal Data. In some circumstance we may also rely on other valid legal grounds, most commonly, we will use your Personal Data in the following circumstances:

• Where we need to perform the contract we are about to enter into or have entered into with you.
• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
• Where we need to comply with a legal or regulatory obligation.

Your Personal Data will only be used in ways that are in line with why it was originally provided. For example, we will not contact someone designated as your emergency contact for marketing purposes. We use your Personal Data: 1. To facilitate the relationship between a Customer and our Services We use your Personal Data to facilitate the normal operation of our business and allow us to provide the Services to you. This includes:

• registering you as a new Customer;
• processing your bookings and providing the Services to you;
• managing our relationship with you (for example by providing you with notifying you about changes to our terms or asking you to take a survey); and
• enabling you to take part in a promotion, prize draw or competition.

2. To provide, troubleshoot, and improve our servicesWe use your Personal Data to help us provide and improve our Services and our Site. This includes:

• administering and protecting our business and this Site (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data);
• using data analytics to improve our Site, Services, marketing, customer relationships and experiences;
• analysing Personal Data so that we can prioritise features that are relevant to our Customers;
• identifying patterns to help improve the Site and the Services we provide and helping us to more accurately market our services to new audiences.

3. To provide communications and announcements about the ServiceAs a necessary part of the Services, we use Personal Data to send Customer communications – this includes notifications to confirm activities such as bookings, cancellations or payments being made by you. We will also let you know if a service is disrupted or changed. We also, from time to time, will send marketing emails to our Customers who have not opted out of marketing communications. These marketing emails will only contain information that we think will be of interest to you because it relates to services that you have already purchased from us. These marketing communications will always come from us, not third parties and they will always include the option to unsubscribe from future marketing. If you have created an account or have had an account created for you by Laser Me Out (following your request) you will be included in such marketing communications unless you tell us otherwise.

 

1. Children

This Site is not intended to be used by anyone under the age of 16. A parent or guardian may give written consent for someone of the ages of 16-18 to receive treatment at Laser Me Out. If we learn someone under the age of 16 has used the Site, we will take appropriate action to remove that child’s Personal Data and restrict any future access by that Customer.

1. International data transfer

Laser Me Out will not transfer your data to third parties located outside the EEA except when it is sending your Personal Data to Phorest. Phorest operates on and all data that it controls is stored on computers physically located within the United States. All data collected internationally will be transferred to, processed, and stored within the United States. Phorest will maintain relevant certifications to ensure this transfer of data is compliant with local laws and regulations. Phorest complies with the EU-US Privacy Shield Framework and the Swiss-US Privacy Shield Framework as set forth by the US Department of Commerce regarding the collection, use, and retention of personal information transferred from European Union and Switzerland to the United States, respectively.

vii. Disclosure to other parties

Third Parties: Laser Me Out works with third parties to manage or provide the Site and the Services on our behalf (including, without limitation, payment processing, support, hosting, and administration). We require all third parties to respect the security of your Personal Data and to treat it in accordance with the law. We do not allow our third-party service providers to use your Personal Data for their own purposes and only permit them to process your Personal Data for specified purposes and in accordance with our instructions. Legal Requirements: Laser Me Out will comply with any lawful request it receives from a government, law enforcement agency, or private party that we believe to be reasonably necessary and appropriate to prevent or stop any activity that we consider to be illegal, unethical, unauthorised, harmful, or malicious.

Business Reorganisations: Laser Me Out may transfer, or share some or all Personal Data in connection with a business deal, such as a merger, financing, acquisition, or sale of the business. All Personal Data will be handled in accordance with this Privacy Policy. You will be notified by email and/or prominently on the Site about any ownership changes that may impact how your Personal Data is used.

viii. Security and Retention

We have put in place appropriate security measures to prevent your Personal Data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your Personal Data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your Personal Data on our instructions and they are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so. We will only retain your Personal Data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for Personal Data, we consider the amount, nature, and sensitivity of the Personal Data, the potential risk of harm from unauthorised use or disclosure of your Personal Data, the purposes for which we process your Personal Data and whether we can achieve those purposes through other means, and the applicable legal requirements. By law we have to keep basic information about our customers for six years after they cease being customers for tax purposes. In some circumstances you can ask us to delete your data: see below for further information. In some circumstances we may anonymise your Personal Data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

1. Requesting, changing, or deleting data

Data protection law provides data subjects with numerous rights, including the right to: access, rectify, erase, restrict, transport, and object to the processing of, their Personal Data. Data subjects also have the right to lodge a complaint with the relevant data protection authority if they believe that their Personal Data is not being processed in accordance with applicable data protection law. Right to make subject access request (SAR). Data subjects may, where permitted by applicable law, request copies of their Personal Data. If you would like to make a SAR, i.e. a request for copies of the Personal Data we hold about you, you may do so by writing to us at hello@lasermeout.com. The request should make clear that a SAR is being made. You may also be required to submit a proof of your identity and a fee. Right to rectification. You may request that we rectify any  and/or complete any incomplete Personal Data. Right to withdraw consent. You may, as permitted by applicable law, withdraw your consent to the processing of your Personal Data at any time. Such withdrawal will not affect the lawfulness of processing based on your previous consent. Please note that if you withdraw your consent, you may not be able to benefit certain service features for which the processing of your Personal Data is essential. Right to object to processing. You may, as permitted by applicable law, request that we stop processing your Personal Data. Right to erasure. You may request that we erase your Personal Data and we will comply, unless there is a lawful reason for not doing so. For example, there may be an overriding legitimate ground for keeping your Personal Data, such as, a legal obligation that we have to comply with, or if retention is necessary for us to comply with our legal obligations. Your right to lodge a complaint with the supervisory authority. We suggest that you contact us about any questions or if you have a complaint in relation to how we process your Personal Data. However, you do have the right to contact the relevant supervisory authority directly. To contact the Information Commissioner’s Office in the United Kingdom, please visit the ICO website for instructions. If you want to exercise any of these rights in relation to the Personal Data that:

• Laser Me Out holds about you, you should contact us at hello@lasermeout.com
• Phorest holds about you, you should contact Phorest using the details contained in Phorest’s privacy policy.

1. Updates to this Privacy Policy

We reserve the right to change this Privacy Policy from time to time. We encourage you to periodically review this document for the latest information about how we handle personal information and ensure privacy. If we make material changes to this Privacy Policy, we will notify you via email or another method that is reasonably likely to reach you. If you have issues or concerns with the Privacy Policy, please contact us using the details below. Continued use of the Site and our Services will constitute acknowledgement and acceptance of the Policy.

1. Our Details

• Laser Me Out, part of The luxury Aesthetics group and its subsidiaries are incorporated in the UK and our principal place of business is 23 Harley Street, London, W1G 9QN. We and our Data Security Manager can be contacted at hello@lasermeout.com.

2. Terms & Conditions (general)
3. Interpretation

1.1 “Company” refers to The Luxury Aesthetics group ltd and all its worldwide subsidiaries, franchises and affiliates, together known as “Laser Me Out”, “we”, “us” or “our” 1.2 “Customer” refers to anyone who has booked a appointment, created an account, bought a voucher, purchased a package of sessions1 .3 “Class” “Classes” “sessions” or “appointments” refer to The Company’s appointments 1.4 “Terms and conditions” refer to this document 1.5 If you access and use this website (the “Site”), you accept and agree to be bound by and comply with these terms (the “Terms”). If you do not accept the Terms, you should not use the site. 1.6 The Company reserves the right to change the Terms and therefore ask Customers to check the Terms regularly, prior to booking.

1. Bookings

2.1 Pre-booked appointments must be paid for in advance on this Site. 2.2 Due to limited number of spaces for appointments each week, we cannot guarantee space for customers who have not booked in advance. 2.3 It is not possible to pay for your appointment at the clinic on arrival unless pre-agreed upon by management. 2.4 If a customer has purchased a package of sessions , online booking automatically deducts an appointment from the package. 2.5 Once appointments are shown to be full online, there will be no more spaces made available, subject to there being no cancellations. In the case of cancellations the available appointment will be listed online and on our app. 2.6 Prices are as stated on the Site, these may change from time to time, but all bookings made prior to change in price will remain unchanged. 2.7 Identity will be verified for multiple sessions purchased. Sessions are assigned to one Customer and ownership may not be transferred. 2.8 The Company reserves the right to refuse entry or expel Customers from the clinic should their conduct be deemed unfit or should they be deemed to be in breach of the Terms or for any other reason in the Company’s sole discretion. In such instances The Company will not refund the Customer.

iii. Cancellations

3.1 Cancellations policies will be stated on the terms and conditions on the relevant booking system when you book, either the website or app. Laser Me Out has a stated cancellation window, which will apply to each session.

Laser Me Out allows a cancellation or movement of appointment when over 48 hours notice is given with out penalty. Where cancellations are made outside of this window (.i.e. a sufficient time given before your appointment), the customers (you) will not loose their session and the available session will remain on their account.

Cancellations made inside the cancellation window will not be refunded and a loss of session will incur.

3.3 Deductions from packages of sessions operate under the same terms as stated in 3.1 & 3.2 – if a Customer books into a session with a repurchased package of sessions, the deduction will be made from the pass unless the cancellation is made within the relevant time period. 3.4 Unused multiple class passes will not be liable for refunds. All packages are also non-refundable. 3.6 The Company cannot be held responsible for a particular session or therapist becoming unavailable. If an therapist becomes unavailable we will ensure – where practically possible – that they are replaced by another therapist. Where this is not possible, or where a session is cancelled due to unforeseen circumstances, we will issue a credit note to all those who have previously booked that day and rearrange their session. The Company will not be liable for any other incurred costs or damages to the Customers from a cancellation. 3.7 This includes, but is not limited to, reasons of COVID-19 isolation, long term illness or injury. Cancellations and holds are not confirmed until you have received confirmation back from the business.

1. Locations and Start Times

4.1 Our locations and times are liable to change from week to week but once it is scheduled online we will endeavour to keep times as stated. Any changes made to the times will be highlighted on the Site and all booked customers will be informed by email. 4.2 Customers are asked to arrive to at least 10 minutes prior to the start of their session. The Company reserves the right to refuse entry to anyone arriving after the start of their session.

1. Health

5.1 The Company advises Customers not to take part in laser hair removal without first seeking medical advice if they have any concerns at all over their physical condition or skin conditions. 5.2 Customers with medical complications should not attend a session without express and written permission from a medical professional. 5.2 The Company reserves the right to refuse treatment to any Customer if it in any way doubts the health of the Customer and their ability to safely undergo treatment and will be asked to first see a medical professional. 5.3 Customers accept the risk of injury from laser hair removal. The Company accepts no liability for injury to the Customer, except in so far as such injury is by law incapable of exclusion. 5.4 New Customers will be asked to fill out a consultation form about their medical history or may be asked about their physical health directly by the therapist, so the Company is better informed of the Customer’s physical condition. This form will also waive the Company’s responsibility for physical injury caused by the treatment, except for instances of negligence. 5.5 Those who are pregnant or breastfeeding, autoimmune or type 1 diabetic will not be able to partake in laser hair removal can the treatments are not suitable (even where the individual has specific medical permission).

1. Personal Belongings

6.1 Personal belongings brought to the sessions are brought at the Customer’s risk. All facilities have some form of storage space, but the safety of the possessions are not the responsibility of the Company. We do not accept liability for loss or damage of personal possessions except in so far as such loss or damage is by law incapable of exclusion.

vii. Dress and Suitability

7.1 The Company request all Customers to dress appropriately for the clinic. Details of recommended attire are featured on the Site. 7.2 Cleanliness and hygiene is essential – both of Customers themselves and their attire. Soiled clothes or poor personal hygiene will result in the Company exercising the right to refuse treatment. 7.3 No admittance to under 16’s. 7.4  Customer Service Contact details: hello@lasermeout.com

viii. Accessibility

This website has been designed to be accessible to as many people as possible. If you have difficulty using our site please let us know and we will do our best to rectify this in future maintenance and development.

3. Laser Me Out clinic Terms & Conditions

 

1. General info

These terms cover the purchase of goods from Laser Me Out (The luxury aesthetics group ltd and all its worldwide subsidiaries, franchises and affiliates, together known as “Laser me out”, “we”, “us” or “our”) – both through this website and in-clinic purchases, including the laser me out course of sessions (the ‘Terms’). These terms form a contract between Laser Me Out (the vendor) and you (the customer). They will also explain all key terms of business between you and Laser Me Out. It is therefore important that you are familiar with these terms.   If you make any online purchases through this website or from any Laser Me Out locations, you will be purchasing from Laser Me Out who can be contacted at hello@lasermeout.com.

1. Who’s who

These Terms will make reference to two parties:

• The luxury aesthetics group, and all its worldwide subsidiaries, franchises and affiliates, together known as ‘Laser Me Out’, ‘we’, ‘us’ or ‘our’.
• Laser Me Out’s Customers (‘Customer’, ‘you’, ‘your’). That’s the person that purchases the goods from Laser Me Out.

As a customer, we may need to contact you regarding the sale of goods from us. We will generally do so by email, but may also contact you by telephone, if necessary.

iii. Contract for purchase of goods

Orders of goods from Laser Me Out can be made online and in-clinic. These Terms come into place when we accept your order – that is when a purchase is successfully made. On the website, a purchase has successfully been made when payment has gone through and a confirmation email has been received by you. In clinic, a purchase has successfully been made when payment has been accepted on the in-clinic device.   If we are in any way unable to fulfil the order (either through it being out of stock, due to an error in the ordering or display or due to delays in shipment), we will contact you as soon as possible (within 3 days of purchase), let you know that we are unable to fulfil the order and process a refund immediately (this may take up-to 7 working days to process).   Orders will only be accepted where deliveries are within the same country as the Franchise/outlet that the product is ordered from.  

 

1. The products 

Products may vary slightly from those displayed, and from one another. We cannot guarantee display of colours online are totally accurate, but we endeavour to make all products as uniform as reasonably possible and display images in as close a likeness as possible. If you have any specific queries or concerns, or would like more detailed product descriptions, we can provide this – please contact us.

1. Your rights to changes

If you’d like to exchange your product for a different product, please contact your relevant Laser Me OUT clinic directly to check we have the relevant alternative in stock. We will then confirm if this is possible. If it is possible, we will be happy to action it for you as soon as possible. The exchange must be confirmed by email in advance, at which point exchanges can then be done in-clinic (or by post, in which case you will be expected to pay for return postage).

1. Our rights to changes

If we are not able to fulfil a request, but are able to provide a similar product, we will contact you directly to ask if you would like to proceed. If this is not acceptable to you, we will cancel the order and process a refund (this may take up-to 7 working days to process).  

vii. Provision of products

Delivery costs are clearly stated in the purchasing process online. If an address is changed after purchase, there may be an additional postage cost to pay. We will inform you of this and you may cancel your order at this stage if you do not want to pay the additional charges.   All products can be picked up from the clinic you are purchasing the product from. If they are not to be picked up in clinic and you opt, during the purchasing process online, to have them posted to you, we will endeavour to send them out to you as soon as reasonably possible. We will always send them out within 7 days (so deliveries should arrive within 10 days, depending on postage timings). We cannot be held responsible for delays including those relating to postage which are outside of our control. Where delays to delivery occur after we have sent out the product (i.e outside of our control and in the control of the delivery provider), we will keep you updated with the information we have. In this instance, you will not have a right to a refund. If the product is lost in transit by the delivery provider, we will replace the product within 1 week of it being declared lost.   If there is a risk of a significant delay to an order being sent out (from Laser me out), we will inform you of this risk, at which point you will have the option of being issued a full refund.   If you opt to collect your product in clinic, you will receive a confirmation email explaining the process. Products can only be picked-up from the clinic at certain available times based on staffing. Please show the relevant member of staff onsite your confirmation email (and photo ID may be requested) and they will give you the product. Please note, it is only possible to collect goods from the same clinic you have bought them through.   You, the customer, own the goods ordered once payment has been received in full and you become responsible for the products as soon as they have been delivered (or collected in studio).  

viii. Rights to end contract 

If the product is faulty or not representative of the online description, you have the right to cancel this contract between us and receive a refund in full. Alternatively, if you’d prefer, we would be able to replace the product or repair it (providing the product has not been used).     For any product you buy online, you have a 14 day period, during which you may return the product to us (at your own cost), providing it has not been used and is in no way marked or damaged, and you will receive a full refund.

For any course of sessions, the fee is non-refundable after it has been paid. The course fees are also non-refundable once the course has started. We reserve our right to exclude any clients from sessions that we reasonably deem to be a disruptive presence or to be having a significant negative impact or antisocial behaviour. In this instance, the course fees will not be refunded. For products bought online (as opposed to in-studio) to action a return, please email hello@lasermeout.com to confirm you’d like to return the product and then send the product to the business address provided once you’ve received confirmation.   For in-clinic purchases, the same terms apply, but you should contact the individual clinic with the details on the clinic’s webpage. In the above instances, a refund can be expected within 7 working days.

Laser Me Out’s rights to end contract

If your payment fails or you make delivery impossible for Laser me out (by providing insufficient information or failing to accept delivery of a product),Laser me out reserve the right to end the contract in place.

Complaints

Laser me out is under legal duty to supply products that are in conformity with these terms and conditions. If you feel we have not done so, or would like to file a complaint, please contact Laser Me Out directly. All complaints will be responded to within 48 hours.

Prices & payment 

All prices are displayed clearly online (with VAT included, where applicable) and also in-clinic. Online purchases must be completed with payments made online through the online payment system (through debit or credit cards). In-clinic payments are also card-only and can be made through the studio’s payment system.  

xii. Laser me out’s responsibility for loss or damage 

Laser me out are responsible for any foreseeable damage or losses to you, the customer. We are not responsible for any unforeseeable loss or damage to the customer, this would exclude instances of death or personal injury caused by negligence or breach of consumer rights regarding quality of the products purchased from us.   The products that you are buying from us are not for business use – they are for personal use and we cannot be held responsible for any business losses where products are used commercially.

xiii. Data protection

For our full privacy policy, please see Privacy Policy. Please note that, as a customer of Laser Me Out (through buying a product online), you are agreeing to the terms in the privacy policy, which includes our rights to contact you, store certain personal information – for relevant business use – and to contact you with relevant marketing communication.  

xiv. Other terms

Nobody else has any rights under this contract not any rights to enforce its terms. Each of the paragraphs in these terms operates separately. If a court finds part of this contract illegal, the rest will continue in force. Even if we delay enforcing this contract, we can still enforce it at a later date. These terms are governed by English law and you can bring legal proceedings in respect of the products in the courts of the country in which you are resident.

T&C-
Expiry on pre-paid courses are 12 months from date of purchase.