Complaints
HOW WE WILL DEAL WITH YOUR COMPLAINT
At Laser Me Out Clinic, we are committed to providing exceptional service. However, if you have any concerns or are dissatisfied, we have a structured complaints procedure in place to address your issues.
If you wish to file a formal complaint against Laser Me Out Clinic, you can do so through the following channels:
VIA EMAIL
Once we receive your complaint, it will be handled according to the following three-step procedure:
STAGE 1
You will receive an acknowledgment of us receiving your complaint. If there are any unclear aspects in the issues raised, we may request additional information or clarification to conduct a thorough investigation. If we do not receive clarification within 7 working days, we will be unable to proceed with the review, and the case will be closed.
STAGE 2
The team will thoroughly review your complaint, and you will receive a comprehensive response within 7-10 working days. You may respond in writing to this reply.
STAGE 3
If you are not satisfied with our response, please reply to this email outlining your concerns in further detail. Your complaint will then be escalated to the Reception Manager for a final review. Please allow a further 7–10 working days for a response. If you remain unsatisfied with the final response, your next step is to seek independent legal advice.
TIMEFRAMES
In certain circumstances, especially in complex cases, the review of your complaint may take longer than the specified timeframes outlined at each stage. If we anticipate this, we will notify you promptly with a revised schedule.
