Terms and Conditions‍

Updated 8th November 2024

Welcome to Laser Me Out!
Thank you for choosing Laser Me Out for your treatments. Please read the following terms and conditions carefully before booking any services. These conditions form a binding contract between you and Laser Me Out and are designed to ensure that your experience with us is smooth, transparent, and safe. By scheduling an appointment or purchasing services, you agree to comply with these terms and accept the conditions outlined below.

1. General Information

At Laser Me Out, we are committed to providing accurate information regarding our services, pricing, and products. However, in the event of typographical errors, pricing inaccuracies, or technical issues, we reserve the right to cancel or refuse orders or to deduct sessions and issue any refunds. In such cases, we may, at our discretion, contact you for further instructions or cancel the treatment, refund any purchases, and notify you accordingly.

Please note that if we promote an offer with a lower price after you have already made a purchase, we reserve the right not to honour the new promotion. You cannot ask for a refund and then purchase the new offer, as refunds are only issued due to medical reasons or at management's discretion.
You also cannot buy two offers and try to combine them for different areas. It is one offer per person per course. You may buy multiple offers but cannot use them at the same time; you must wait until one course finishes before starting another.
We also have a 12-month expiry date from the date of purchase on all purchased sessions and courses.

Offers from influencers on Instagram and TikTok are available on a first-come, first-served basis and are limited/time sensitive. Influencers do not need to post terms and conditions on their page, as these are the terms and conditions that will apply to their promotion. Once an influencer's promotion has ended, you cannot ask for that offer, as there are always limited spaces for influencer offers. If the influencer does not specify the number of spaces or offer slots available, Laser Me Out reserves the right to end the offer at any time and refuse it to anyone deemed unfit.

2. Appointments and Consultation

Prepayment Requirement: All appointments require full prepayment at the time of booking to secure the service. If you are on the monthly payment plan, you must pay at least 48 hours before your appointment. Failure to do so may result in your appointment being cancelled. You will not be allowed to enter or have your session if you have not prepaid. You must also ensure that your booking interval does not exceed 8 weeks, as this may result in you breaking the payment plan and requiring you to either buy a course or pay for single-session top-ups. There are no refunds or discounts available on payment plans.
Consultation: All first-time clients must undergo a complimentary consultation at least 24 hours before treatment. If a client has received the same treatment elsewhere, a same-day consultation and treatment may be scheduled, subject to signing a waiver.
Medical Disclosure: Clients must complete a medical form prior to their first treatment and update it if their health status changes. It is the client’s responsibility to provide accurate and up-to-date medical information. Failure to do so may result in cancellation or suspension of services. Clients are responsible for disclosing any medical changes at each appointment.
Preparation: Clients must adhere to all pre-treatment preparation guidelines, including shaving the treatment area 24 hours before the appointment and removing makeup, fake tan, oils, deodorants, creams, and perfumes. Additionally, clients should avoid using retinol, vitamin A products, or any active ingredients for one week before and after treatment. Laser Me Out will not be liable for adverse reactions resulting from failure to follow these instructions.
Treatment Eligibility: Clients must be at least 18 years old to receive treatment. Minors aged 16 and 17 may be treated if accompanied by a parent or guardian who provides written consent and attends each session. Clients under 16 years old are not eligible for treatment.
Time Commitment: Please arrive at least 10 minutes before your scheduled appointment to complete any necessary paperwork. If you are 15 minutes late for your appointment, we will not be able to see you, and you will lose the session.
Late Arrivals: If you arrive late for your session, we will accommodate as much as possible within the remaining time. However, any untreated areas due to the delay will not be rescheduled for a later date.
Bikini Area Reschedule: If you are unable to treat your bikini area during your Pick & Mix or Top to Tail course, you have up to two weeks from the date of the appointment to reschedule this treatment free of charge. Treatments cannot be carried out beyond this timeframe under any circumstances.
No Splitting of Packages: We are unable to split Pick & Mix or Top to Tail packages.

3. Client Conduct and Service Termination

Respect and Conduct: Laser Me Out maintains a zero-tolerance policy for rude, aggressive, or inappropriate behaviour toward staff. Any client displaying such conduct will have their treatments terminated immediately without a refund. We reserve the right to refuse service at any time if we deem the client’s behaviour disruptive or threatening.
Unauthorised Offers: Employees are not authorised to offer free services or products without management approval. Please do not ask therapists for discounts, free products, or to treat extra areas. They have clear notes on what you have purchased and what services are being provided.

4. Treatment Outcomes and Disclaimers

Results May Vary: Each client's response to treatment varies depending on skin type, health, lifestyle, age, and other factors. We strive to deliver the best results, but we cannot guarantee specific outcomes. Dissatisfaction with the treatment outcome is not grounds for a refund or compensation.
Burns and Side Effects: Laser treatments come with inherent risks, including burns, pigmentation changes, scarring, or other skin reactions. By accepting these terms, clients acknowledge that side effects are possible, and Laser Me Out will not be held liable for such outcomes. Clients must follow all pre- and post-treatment care instructions to minimise risks.
No Liability for Undisclosed Conditions: If clients fail to disclose relevant medical conditions, medications, or allergies, Laser Me Out will not be responsible for any adverse effects arising from these omissions. Providing accurate health information is crucial.

5. Cancellations, Lateness, and No-Shows

Cancellation Policy: Clients must provide at least 48 hours' notice to cancel or reschedule an appointment. Failure to do so will result in the forfeiture of the session, with no refunds.
Late Arrivals: A 10-minute grace period is granted for sessions under 60 minutes, and a 15-minute grace period for longer sessions. Arriving later than this will result in the forfeiture of the session, without the possibility of rebooking or refunds.
No-Show Policy: Failure to attend a scheduled appointment without proper notice will result in the loss of that session. No refunds or rescheduling will be permitted for no-shows.
Medical Note Requirement: If you are unable to attend due to illness, a medical note must be submitted within 14 days of the missed appointment for management review. Failure to provide evidence may result in forfeiture of the session.

6. Payments and Refund Policy

No Refunds After 14 Days: Laser Me Out operates a strict no-refund policy after 14 days from the date of purchase, even if treatment has not commenced. Refunds within the 14-day window will only be considered if no treatments have been provided.
Refunds for Medical Reasons: Refunds may be granted if a client is deemed medically unsuitable for treatment. Clients must notify us within 14 days of learning about the medical condition, and treatment must not have commenced.
Pregnancy: If a client becomes pregnant, we will extend the validity of their treatment package for an additional 24 months at no extra charge.
Prepayment Requirement: All services must be paid for in full before the appointment. We accept major credit and debit cards, bank transfers, and cash. We do not accept cheques.

7. Promotions, Gift Cards, and Offers

Promotions: Promotions cannot be combined with other discounts or offers. All promotional packages must be paid in full before the first appointment.
Gift Cards: Gift cards are valid for 12 months from the date of purchase and are non-refundable and non-transferable. They cannot be exchanged for cash.
No Price Adjustments: Once a course or treatment has been purchased at a discounted price, no price adjustments or modifications will be made.

8. Post-Treatment Care and Responsibilities

Laser Hair Removal Aftercare: Clients must follow all post-treatment instructions, including avoiding makeup, sun exposure, retinol, and active ingredients for the specified period. Clients who fail to adhere to post-treatment care instructions assume the risk of adverse effects and release Laser Me Out from liability.
Burns and Irritation: Burns, redness, and irritation can occur following treatment. Clients should contact us immediately for advice on how to manage such symptoms, but Laser Me Out will not be held responsible for the occurrence of burns or skin irritation post-treatment.

9. Liability and Complaints

Client Responsibility: Clients are responsible for ensuring that all medical information provided to Laser Me Out is accurate. Laser Me Out will not be liable for any issues or side effects arising from the failure to disclose relevant medical history.
Limitations of Liability: Laser Me Out will not be liable for any indirect, consequential, or economic loss, damage, or injury resulting from treatments. In any case, our liability will be limited to the value of the treatments provided.
Complaints Process: Clients wishing to file a complaint must do so in writing, either via email to hello@lasermeout.com or by calling us directly. We will respond to complaints within 7 working days. Should further investigation be required, our team may contact the client for additional information.

10. Force Majeure

Laser Me Out will not be held responsible for any failure to perform its obligations under these terms due to circumstances beyond its control, including natural disasters, strikes, wars, pandemics, or other unforeseen events. In such cases, appointments may be postponed or cancelled without penalty.

11. Confidentiality and Data Protection

Confidentiality: All client information is kept strictly confidential in accordance with the Data Protection Act 2018. We will not disclose your personal information to third parties without your consent unless required by law.
Use of Photos and Testimonials: With written consent, we may use before-and-after photos or client testimonials for promotional purposes. Clients reserve the right to opt-out at any time.

12. Emergency Procedures

Laser Me Out has clear protocols in place for emergencies, including fire safety, medical emergencies, power outages, and security incidents. Clients should follow staff instructions in case of an emergency to ensure their safety.

13. Special Policies

Complimentary Sessions: Clients who are unable to attend sessions due to their period must book their complimentary session within two weeks.

PCOS Membership Terms & Conditions

Membership Duration and Termination: Memberships are contracted for a 12-month term, with an optional break clause after the initial 3 months. Should you wish to terminate your membership following the 3-month period, please provide notice. Cancellations require 30 days to process.
Membership Fees and Payment Schedule: Membership fees are £450 per month, due on the same calendar date each month. Late payments will incur an administrative fee of £20.
Non-Transferability of Benefits: Membership benefits are non-transferable and are exclusively available to the individual registered on file. Benefits may not be shared or allocated to any other client or individual.
Event and Class Availability: Access to events and fitness classes is provided on a first-come, first-served basis.
Community Standards: We maintain a positive and respectful environment. Negative behaviour or inappropriate language in community groups will not be tolerated and may result in membership termination.
Refund Policy: We have a strict no-refund policy for all payments made during the membership term.
Benefit Expiration and Non-Transferability: All membership benefits must be utilised within the current month and cannot be carried over to subsequent months. Benefits are solely for the registered client and cannot be transferred or shared.
Disclaimer: We do not make any claims or guarantees regarding specific outcomes or improvements to health conditions.

These terms are designed to ensure clarity and fairness for all parties involved in the membership. By joining, you agree to adhere to these terms for the duration of your membership.